A.W. Mobbs returns and refund policy

We want you to be delighted with the products you buy from A.W. Mobbs but, if you do change your mind, you can return your purchase in its original condition within 30 days. You’ll just need the receipt, order confirmation, or sales invoice and we will exchange the product or issue a refund.

Returns policy

• All returns will be refunded less 25% of the sale price
• All returns must be made within 30 days from invoice date
• No returns can be accepted without a copy of invoice/ collection ticket
• The deduction is to cover the restocking and paperwork costs
• This will apply to all customers

Exchanges

• If you prefer, you can exchange a product bought in-store, or online in our Wheatley premises.
• Please bring your receipt, order confirmation email or sales invoice with you a proof of purchase.
• Products can be exchanged within 30 days of purchase from store or collection.

Goods and products that have been altered or are not ‘as new’.

We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements. Products which are liable to deteriorate or expire rapidly, including perishable products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered.

If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED.

Faulty goods

• If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.
• Call 01865 872691 to arrange a collection, or return the item(s) to your local store with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange. More details can be found on our Terms & Conditions page.